Below is the body of a student essay entitled "How to Wait on a Customer" without an introduction or a conclusion. Read the thesis statement and the body of the essay carefully and write an informal outline for the essay.
Student Thesis Statement: As a result of my experiences, I have devised a sure-fire three-point plan to please your customers.
Outline:
Introduction:
Body:
Always greet your customers with a smile and a friendly "May I help you?" Not only does this make them feel good, but it has an added bonus for you: if you are friendly to them, they will be friendlier to you and less likely to give you a hard time. Sometimes this is difficult to do if you have had a bad day, but just remember that there is nothing more aggravating than an unfriendly salesperson. If you absolutely cannot stand to smile at one more person, ask another employee to cover for you and go to the back of the store and scream. It always worked for me.
Give the customers your undivided attention. They will understand an interruption due to store business, as long as you apologize for it and assure them that you will return to help them as soon as possible. Just don't talk about your plans for the weekend or what happened on "General Hospital" yesterday.
When customers leave, smile and tell them to have a nice day or to come back soon. Let them know that you appreciate their business, and make them want to continue doing business with you.
Conclusion: