Help Desk offers Remote Support

Remote support enables Help Desk analysts to view your computer screen from their computer. The analyst can see the problem you are experiencing and even solve the problem for you while you watch on your screen. It is often difficult to explain a computer problem over the phone, but remote support eases this difficulty. No matter where you are, if you have a high speed Internet connection, the ITS Help Desk can connect to your computer to assist you.

The ITS Help Desk has offered this service for a few years, but now for first time, it is available for Macintosh computers. If you would like to receive remote assistance, call the ITS Help Desk.