Chat with the Help Desk

In addition to phone and email, you can now contact the ITS Help Desk through online chat. Like instant messaging, online chat lets you and the Help Desk quickly exchange information over the Internet. This allows the Help Desk analyst to answer your questions more quickly than over email and makes it easier for the analyst to ask follow-up questions to better understand your problem. Chatting is especially useful for students who are taking online courses or who are located in other states or countries and want to avoid an expensive phone call.

A link to online chat can be found on every page of the new Help Desk website. Links can also be found on the “IT Help” tab and the “Ask Us” icon in Argus, and from the “Request Help” link in eLearning. Simply enter a description of your problem and start chatting with an analyst.

Online chat is available Monday through Friday from 9AM to 5PM.