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  <lastBuildDate>Thu, 20 Aug 2009 13:48:54 -0600</lastBuildDate>
  <pubDate>Thu, 20 Aug 2009 13:49:17 -0600</pubDate>
  <title>UWF Help Desk News - Students</title>
  <description><![CDATA[The latest news from the ITS Help Desk at the University of West Florida.]]></description>
  <link>http://www.uwf.edu/helpdesk</link>
  <language>en-us</language>
  <copyright>University of West Florida</copyright>
    <item>
     <title>UWF Student Email Now in Google Apps</title>
     <description><![CDATA[On August 13, UWF student email moved from ArgoMail to UWF Gmail. Students now receive email in their UWF Google Apps accounts at http://gmail.students.uwf.edu. Student email addresses, usernames, and passwords have not changed. UWF Information Technology Services (ITS) copied all student email messages from ArgoMail into UWF Gmail. If you have not received all of your mail, contact the ITS Help Desk. Only email can be copied to Google - the following items cannot be copied: Calendar, Contacts, Tasks, Journal items, Email messages exceeding 20 MB, Email rules, Email folders with slashes in the folder name. Students who use any of these features and wish to retain their information, should follow the student checklist at http://uwf.edu/helpdesk/google.]]></description>
     <pubDate>Thu, 13 Aug 2009 07:14:34 -0600</pubDate>
     <link>http://www.uwf.edu/helpdesk/google/</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>ArgoNet Printing Services</title>
     <description><![CDATA[Over the last 10 years, the university has systematically implemented a shared model where students receive some free paper. Once that balance is exhausted, students may purchase additional pages at a cost of $0.10 per page. UWF’s current model, which is similar to other university and college models, is to give newly admitted and enrolled students 100 free pages, to facilitate their initial interactions with the university in processes such as orientation and registration. When that balance has been used, students may purchase additional pages from the Cashier’s Office or online via Nautilus card or credit card. Visit the My ArgoNet tab in Argus for more information.]]></description>
     <pubDate>Tue, 19 May 2009 07:34:03 -0600</pubDate>
     <link><![CDATA[http://portal.knowledgebase.net/article.asp?article=248799&p=6390]]></link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Did You Know?</title>
     <description><![CDATA[Not only is your H: drive a convenient place to store documents, but it’s also incredibly safe.  Your data is stored on servers in the university's data center which are backed up hourly.  If for some reason an older file needs to be retrieved, enter “H:\~snapshot” in a windows address bar to see these backup versions of your H: drive going back days, weeks, and even months.  It is also possible to have your “My Documents” folder redirect to your H: drive, so that your work is always protected and available, even if your computer is disabled.

Making the H: drive safe and secure requires storing many versions of your files at different times. This can dramatically increase the amount of space consumed! Since all UWF employees and students essentially share parts of the same storage system, care should be taken for what is stored on it. Make sure you use it for its intended purpose: to safeguard the documents and work you produce and use at UWF. Please do not use it for personal photos, music, or personal video files. 

For more information about backing up your files using the H: drive, feel free to call or e-mail the ITS Help Desk.]]></description>
     <pubDate>Tue, 19 May 2009 07:33:44 -0600</pubDate>
     <link><![CDATA[http://portal.knowledgebase.net/article.asp?article=248799&p=6390]]></link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>UWF Considering Google Apps for Education</title>
     <description><![CDATA[The University of West Florida is in the process of evaluating a suite of applications called Google Apps. Google Apps includes Gmail and Google Calendar as well as collaboration tools such as Google Sites, Google Docs, and Google Talk.  If UWF adopts Google Apps, we would switch from using ArgoMail to Google Email and Calendar. Students are encouraged to provide input to help the University make this important decision - submit your comments at http://uwf.edu/helpdesk/google/studentfeedback.cfm.]]></description>
     <pubDate>Tue, 10 Feb 2009 11:35:35 -0600</pubDate>
     <link>http://www.google.com/a/help/intl/en/edu/</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Fraudulent Email Requesting Your Password</title>
     <description><![CDATA[UWF students and employees have reported fraudulent emails requesting their University password. These emails may appear to come from "webmaster@uwf.edu" with a subject of "University of West Florida Email User." This is an attempt to steal your identity - do not respond. The number of email "phishing" attempts has increased significantly over the past year. Always be suspicious of these requests. Remember that no one at UWF, including the ITS Help Desk, should ever ask for your ArgoNet password. If you have questions or concerns, please contact the ITS Help Desk at (850) 474-2075 or helpdesk@uwf.edu.]]></description>
     <pubDate>Mon, 15 Dec 2008 07:32:21 -0600</pubDate>
     <link>http://uwf.edu/helpdesk/computersecurity/phishing.cfm</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Digital Citizenship</title>
     <description><![CDATA[Are you a good digital citizen?]]></description>
     <pubDate>Thu, 23 Oct 2008 15:42:24 -0600</pubDate>
     <link>http://www.uwf.edu/helpdesk/digitalcitizenship</link>
     <category>hottopic</category>
    </item>
    <item>
     <title>Mac Computers Available in the SAIL Lab</title>
     <description><![CDATA[To provide students with opportunities to use technologies with which they are most familiar in support of their learning endeavors, Mac computers have been installed in the building 79 computer lab (SAIL) and CyberLounge on the Pensacola Campus. Students now have the choice of using a PC or Mac computer when they write papers, conduct research, or complete other assignments. Check them out yourself—visit SAIL or CyberLounge to see what’s available to students in the open access computer labs.]]></description>
     <pubDate>Thu, 18 Sep 2008 10:36:19 -0600</pubDate>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>McAfee Antivirus Software for Your Home Computer</title>
     <description><![CDATA[McAfee antivirus software is available free of charge for UWF faculty, staff, and student home computers . New computers often come with antivirus software already installed; however, this is typically a trial version and will stop updating after several months. Because new viruses come out every day, old antivirus software cannot keep your computer protected. In contrast, the UWF version will continue to update so that it can detect and remove new viruses. Good antivirus software is essential to protect your PC. Download McAfee from the Software tab in Argus.]]></description>
     <pubDate>Tue, 05 Feb 2008 10:45:11 -0600</pubDate>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>The "eD" Tab is Now the "Software" Tab</title>
     <description><![CDATA[The Software tab now contains eDesktop and all of the other tools that were once available on the "eD" tab. If you have questions about the Software tab, please contact the ITS Help Desk at 474-2075 or helpdesk@uwf.edu.]]></description>
     <pubDate>Thu, 20 Dec 2007 07:29:52 -0600</pubDate>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>ITS Help Desk Closes for Winter Break on 12/24</title>
     <description><![CDATA[The ITS Help Desk will close for Winter Break beginning Monday, December 24th and will reopen Wednesday, January 2nd at 8:00 AM. During this time the Help Desk will continue to respond to critical system outages and other emergencies.]]></description>
     <pubDate>Wed, 12 Dec 2007 16:30:53 -0600</pubDate>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Microsoft Office for Students for $59.95</title>
     <description><![CDATA[For a limited time, Microsoft is offering Microsoft Office Ultimate 2007 to students for $59.95. UWF Information Technology Services has confirmed that this is a valid offer. The promotion is only available until April 30, 2008. For more information, see http://www.theultimatesteal.com/.]]></description>
     <pubDate>Wed, 12 Dec 2007 16:30:12 -0600</pubDate>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>ArgoAir Signs Make it Easy to Spot a Hot Spot</title>
     <description><![CDATA[Chances are there’s an ArgoAir sign on the door to your building. This means you’re in a "hot spot," or an area where you can connect to UWF’s wireless network.]]></description>
     <pubDate>Wed, 12 Sep 2007 09:30:30 -0600</pubDate>
     <link>http://uwf.edu/helpdesk/aboutus/newsletters/V3I1/V3I1.cfm#other3</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Finding UWF Email in Your Junk Email Folder?</title>
     <description><![CDATA[Recently there has been an increase in the amount of UWF email erroneously sent to junk email folders. Here's how to stop this problem.]]></description>
     <pubDate>Wed, 12 Sep 2007 09:29:34 -0600</pubDate>
     <link>http://uwf.edu/helpdesk/aboutus/newsletters/V3I1/V3I1.cfm#other5</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>What You Need to Know About...</title>
     <description><![CDATA[Learn about services that you didn't know that you didn't know about with ITS's "What you need to know" cards.]]></description>
     <pubDate>Wed, 12 Sep 2007 09:29:07 -0600</pubDate>
     <link>http://uwf.edu/helpdesk/aboutus/newsletters/V3I1/V3I1.cfm#other6</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>The New "IT Help" Tab</title>
     <description><![CDATA[The Argus "IT Help" tab has been completely redesigned to make it easier to find information and get help.  Frequently referenced self-help materials are available with a single click, and timely hot topics feature issues currently impacting campus technology.  Use the feedback link at the top of the page to tell us what you think.]]></description>
     <pubDate>Tue, 21 Aug 2007 13:36:09 -0600</pubDate>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>eDesktop Virtual Computer Lab</title>
     <description><![CDATA[With eDesktop you can access the same software that is available in the Building 79 computer lab from any computer with a high-speed Internet connection. Now you can do homework from anywhere - no need to go to a campus computer lab. Access eDesktop from the "eD" tab in Argus.]]></description>
     <pubDate>Tue, 21 Aug 2007 13:35:23 -0600</pubDate>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Finding UWF email in your Junk Email folder?</title>
     <description><![CDATA[Microsoft Outlook, Entourage, and ArgoMail all contain tools to filter out junk email. Unfortunately these tools cannot always determine what is junk email and what is legitimate email. As a result, email from someone at UWF is occasionally sent to your junk email folder instead of your inbox. Learn how to resolve this problem.]]></description>
     <pubDate>Fri, 20 Jul 2007 10:09:46 -0600</pubDate>
     <link><![CDATA[http://portal.knowledgebase.net/article.asp?article=252126&p=6390]]></link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Help Desk offers remote support</title>
     <description><![CDATA[Find out more about our exciting technology that lets you share your computer screen with our help desk analysts.]]></description>
     <pubDate>Tue, 17 Jul 2007 14:42:06 -0600</pubDate>
     <link>http://www.uwf.edu/helpdesk/news/remote_support.cfm</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Chat with the Help Desk</title>
     <description><![CDATA[You can call us, email us, and now chat with us to solve your computer problem.]]></description>
     <pubDate>Tue, 17 Jul 2007 14:41:55 -0600</pubDate>
     <link>http://www.uwf.edu/helpdesk/news/online_chat.cfm</link>
     <author>helpdesk@uwf.edu</author>
     <category>news</category>
    </item>
    <item>
     <title>Windows Vista</title>
     <description><![CDATA[Vista is the latest thing, but is it right for you?]]></description>
     <pubDate>Tue, 03 Jul 2007 09:06:35 -0600</pubDate>
     <link>http://www.uwf.edu/helpdesk/hottopics/vista.cfm</link>
     <author>helpdesk@uwf.edu</author>
     <category>hottopic</category>
    </item>
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